At O’Brien’s Plumbing, we are committed to protecting your privacy as a visitor to our website and as a customer of our services. We value your trust and respect the confidentiality of the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act.

By using our website, you consent to the practices described in this Privacy Policy.

You may request to update or correct your personal information at any time by contacting us via email or through our website.

All information submitted through our website is protected by secure systems designed to safeguard your personal data.

Storage and Security of Your Information

We may collect and store personal information that you provide to us through our website or when communicating with us.

This information may include:

• Name
• Phone number
• Email address
• Residential or business address
• Details relating to plumbing services requested
• Other information provided through contact forms or service inquiries

We may collect additional information when you:

• Submit enquiries through the website
• Request a quote
• Book a plumbing service
• Subscribe to newsletters or promotional updates
• Provide feedback or communicate with our customer support

This information is used to:

• Provide plumbing services
• Respond to enquiries
• Process service bookings
• Send updates about services or promotions (only if you opt-in)
• Improve our website and services

If you no longer wish to receive marketing communications, you can unsubscribe at any time by contacting us or using the unsubscribe link included in emails.

We take reasonable steps to protect the confidentiality and security of your personal information while it is under our control.

Use of Personal Information

Personal information collected through our website may be used for:

• Responding to enquiries
• Providing requested plumbing services
• Processing bookings and quotes
• Sending service updates or confirmations
• Delivering newsletters or promotional information (where consent has been given)

We do not sell, rent, or trade personal information to third parties.

Personal information will only be shared where necessary with service providers who assist us in delivering our services. These providers are required to comply with appropriate privacy standards.

Some service providers may operate outside Australia and may not be subject to Australian Privacy Laws.

Cookies

Our website uses cookies, which are small files stored on your browser that help us understand website traffic and improve user experience.

Cookies may be used to:

• Analyse website performance
• Understand visitor behaviour
• Improve website functionality
• Deliver relevant advertising through services such as Google Ads

Cookies do not access personal files on your computer or collect personal information such as your name or contact details.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies if you prefer. Doing so may limit some website functionality.

Disclosure of Your Information

We may disclose personal information when necessary to:

• Comply with legal obligations
• Respond to court orders, subpoenas, or law enforcement requests
• Protect the rights, property, or safety of O’Brien’s Plumbing, our customers, or others
• Facilitate business transactions such as mergers, acquisitions, or sale of assets

Any such disclosure will be made in good faith and only where legally required or permitted.

Third Parties

O’Brien’s Plumbing will not sell or share personal customer information with third parties for marketing purposes.

Information may only be shared with third parties where necessary to:

• Deliver services requested by you
• Process payments
• Maintain or operate our website
• Comply with legal requirements

We may also use aggregated and non-identifiable information for statistical analysis, marketing insights, and improving our services.

Security

We take reasonable measures to protect the security, integrity and privacy of personal information submitted to our website.

Our security practices are regularly reviewed and updated in line with current technologies and industry standards.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to external websites for your convenience.

These websites operate independently and may have their own privacy policies. O’Brien’s Plumbing is not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

O’Brien’s Plumbing may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

All updates will be published on this page and will take effect immediately upon posting.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

O’Brien’s Plumbing will respond to all privacy enquiries within 48 hours where possible.